Returns

Don't like the item? No problem!
If you don't like something, as a consumer you can make use of your right of cancellation. Simply send the product back to the following address within the cancellation period: DTS GmbH, Aspachweg 14, D-74427 Fichtenberg.
Further information on the right of cancellation can be found here: Consumer right of cancellation

Warranty & repair

All products in our range set very high standards in terms of quality and durability. However, an occasional defect cannot be completely ruled out, even with our products. If the item you have purchased is defective, please contact us as described below. We expressly emphasise that the procedure described below is completely voluntary and serves only to process a complaint or repair as quickly and easily as possible. With this in mind, we ask that you adhere to the following procedures:

Step 1
Please send us an e-mail to info@DTSshop.de with the following details:

• Name, address and telephone number
• Customer no. and/or invoice number
• Item number and item description
• Specify whether warranty (24 months from date of purchase) or chargeable repair
• Exact description of the reason for the complaint or repair
• Details of the vehicle (copy of vehicle registration document)

Step 2
We will record the process and send you a return number by email. This process is now stored with us under this number. Please quote this number for all queries.

Step 3
Send the cleaned and disassembled parts well packaged, stating the return number, to the following address: DTS GmbH, Return No., Aspachweg 14, D-74427 Fichtenberg

Step 4
The parts will be checked and repaired immediately after receipt and then sent back to you. Please quote the return number for all queries.